Privacy Policy

1. Who we are (Controller information)

If you are a customer under a business contract and we process personal data on your behalf as a processor, our processing will be governed by a Data Processing Agreement (DPA) and your instructions.

2. Scope

This statement covers personal data processed in connection with:

• Website visits and inquiries
• Use of LLM Hub API services
• Sales and business communications
• Delivery of professional services
• Marketing communications (where permitted)

It does not cover third-party sites or services that we do not control.

3. Personal data we collect

Depending on how you interact with us, we may collect:

3.1 Data you provide directly

• Identity and contact data (name, email, phone, role, company)
• Account information (username, API keys)
• Billing and payment information (processed via Stripe)
• Communications (support messages, feedback)

3.2 Data collected automatically

• Device and log data (IP address, browser type, device identifiers)
• Usage data (API requests, pages viewed, timestamps)
• Approximate location derived from IP address
• Cookie identifiers and similar tracking data

3.3 API usage data

4. Purposes and legal bases (GDPR)

We process personal data for the purposes below. Where GDPR applies, we rely on these legal bases:

For marketing communications, you can opt out at any time using the unsubscribe link or by contacting us.

5. How we share personal data

We may share personal data with:

• Service providers / processors (e.g., hosting, analytics, payment processing via Stripe, email delivery) who process data under confidentiality and security obligations.
• AI model providers (OpenAI, Anthropic, Google, etc.) to fulfill API requests. Note: We only send the content you explicitly include in your API requests.
• Professional advisors (legal, audit, insurance) as necessary.
• Authorities where required by law or to protect rights and safety.
• Business transfers (merger/acquisition) subject to appropriate safeguards.

6. International data transfers

Our infrastructure and services are designed to keep data within the EU. In the rare cases where personal data may need to be transferred outside the EEA/UK (for example, if you explicitly request integration with a non-EU service), we use appropriate safeguards such as:

• European Commission Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Other lawful transfer mechanisms

Any such transfer will only occur with your prior informed consent and under appropriate contractual protections.

7. Data retention

We retain personal data only for as long as necessary for the purposes described, including legal, accounting, and reporting obligations.

8. Security

We implement technical and organizational measures designed to protect personal data, such as:

• Access controls and authentication
• Encryption in transit (TLS) and at rest
• Logging and monitoring
• Least-privilege practices
• Regular security assessments

No system is perfectly secure; we cannot guarantee absolute security.

9. Your rights (GDPR)

Where GDPR applies, you may have rights including:

To exercise rights, contact us at privacy@logicos.software. We may request verification of identity.

10. Cookies and similar technologies

We use cookies and similar technologies for:

You can manage preferences via our cookie banner/settings or your browser.

11. Children

Our Services are not directed to children, and we do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us to request deletion.

12. Third-party links and services

Our website or Services may link to third-party sites. Their privacy practices are governed by their own policies, and we are not responsible for them.

13. Changes to this Privacy Statement

We may update this statement periodically. If changes are material, we will provide notice by posting an updated version and/or via other appropriate communications.

14. Contact